Legal
Hardware returns and exchanges
How to return or exchange hardware bought from Advantage, and what the warranty covers.
On this page
This policy covers point of sale hardware and accessories bought from Advantage Systems Group LLC. It does not cover your Advantage subscription, which is governed by the Terms of Service.
Returns within 30 days
You may return hardware within 30 days of delivery for a refund of the price you paid, if it is unused, undamaged and in its original packaging with every part and accessory. Shipping charges are not refunded.
Exchanges
Within the same 30 days you may exchange a device for a different model. If the new device costs more, we charge the difference; if it costs less, we refund it.
Devices that arrive damaged or do not work
Tell us within 7 days of delivery and we replace the device at no cost, including shipping both ways. Please keep the box until we have looked at it.
Warranty after 30 days
After 30 days, devices are covered by their maker’s warranty. We help you file the claim and, where we can, send a replacement while the original is repaired.
What is not covered
Damage from drops, liquids, power surges, misuse, or repairs and changes not made by us or the maker. Consumables such as receipt paper, labels and cables that have been cut or modified.
How to start a return or exchange
E-mail support@advantagesystems.ai or call (678) 735-2605 with your business name and the device. We reply with a return number and the address to ship to. Returns sent without a return number may be refused.
Refunds
Refunds go back to the original payment method within 10 business days of the return reaching us.